Orders
I couldn’t complete the order due to an error message. What do I do now?
Please email us as soon as possible to resolve any issues with order placement.
How do I track my order?
You will receive an email with the tracking number or you can track your order by under My Account
My order is missing an item. What do I do now?
This should never happen! In the unfortunate event that this does occur - please reach out to us via the Contact Us form and we will be happy to help.
How do I redeem a gift card?
Enter your gift card code at checkout
Where can I find my current or past orders?
You can access processing or past orders in My Account under Order History. Click here to log in to your account.
Where can I learn how to apply Vivienne Sabó products?
Find beauty tips from our expert make up artists in our blog. Also, each product page has a step-by-step guide.
If you have any questions, please don't hesitate to email us. We are here to help!
Subscriptions
How do I subscribe?
Select the frequency you would like your products to be delivered while on the product page.
Can I subscribe to multiple items?
Yes, of course! You could subscribe to as many products as you want!
Can I pause the subscription?
Absolutely! You could pause all or select subscriptions in your account for up to 90 days.
How do I cancel my subscription?
You can cancel your subscription anytime in your account.
Returns
What is the return policy?
If you are unhappy with our products for any reason, we are happy to provide a full refund within 30 days of purchase.
How do I return my order?
To process a return, simply contact us. We are here to help!
Can I change or cancel a submitted order?
Unfortunately, once an order is submitted - it is quickly processed. Please contact us as soon as possible to make changes to your order.
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